Refund Policy

This Refund Policy explains how TMM Trading handles deposits, milestone payments, cancellations, paused projects, and refund requests relating to custom digital services. By approving a proposal, paying an invoice, or otherwise engaging TMM Trading for services, you acknowledge and accept this Refund Policy.

1. Nature of Services

TMM Trading provides custom business-focused digital services, including software development, web application development, mobile application development, MVP planning, interface coordination, digital product structuring, and implementation support. These services are not mass-produced goods. They involve reserved production time, project planning, research, communication, technical setup, and custom execution tied to the client’s specific requirements.

2. Non-Refundable Deposits

Unless expressly stated otherwise in writing, kickoff fees, scheduling payments, deposits, discovery retainers, and other initial reservation payments are non-refundable once the project has been scheduled, discovery has started, or any work has begun. This includes project planning, technical review, workflow setup, initial concepting, architecture thinking, or any other preparatory work performed in connection with the project.

3. Payments for Completed Work

Payments for work already performed, milestones already completed, or time already reserved and consumed are non-refundable. If a project is terminated after work has started, the client remains responsible for all fees relating to work performed up to the date of termination, including partially completed phases that have materially consumed time and production capacity.

4. Milestone Billing

Where a project is divided into stages, each milestone payment applies to the corresponding planning, design, development, coordination, or delivery work allocated to that phase. Once a milestone is started, the related payment is generally non-refundable. If a milestone has not yet begun and capacity has not yet been allocated to it, TMM Trading may, at its discretion, consider partial credit or cancellation of that future unstarted phase.

5. Change of Mind

Refunds are not provided simply because the client changes direction, changes internal priorities, delays launch, replaces decision-makers, revises the business model, or no longer wishes to proceed after work has been scheduled or performed. Custom digital services cannot typically be returned, restocked, or fully repurposed once capacity has been committed.

6. Client Delays and Inactivity

If the client delays the project by failing to provide content, feedback, approvals, access credentials, or other required inputs, such delay does not create a refund right. TMM Trading may pause the project, re-sequence the work, or move the project into a later delivery window. Payments already made remain non-refundable to the extent they relate to reserved time, planning, or work already performed.

7. Cancellation by Client

If the client wishes to cancel a project, the request must be made in writing. Upon cancellation, TMM Trading will determine what work has been completed, what work is materially in progress, what resources have been reserved, and what charges have accrued. Any unpaid balance for work already performed or capacity already committed remains due. If any portion of a future unstarted phase is eligible for cancellation, any such adjustment is made only at TMM Trading’s reasonable discretion and only where commercially justified.

8. Cancellation by TMM Trading

TMM Trading reserves the right to decline, suspend, or terminate a project where there is non-payment, repeated delay, abusive behavior, unlawful requested implementation, misrepresentation, persistent scope instability, or other practical impediment to delivery. In such cases, refunds are not guaranteed. If TMM Trading terminates a project before substantial work on a future prepaid phase has begun, it may choose to issue a partial refund or account credit for the clearly unused portion of that unstarted phase.

9. Refund Review Standard

Any refund consideration is evaluated case by case. Relevant factors may include the stage of the project, planning already completed, hours already consumed, resources already reserved, materials already delivered, technical setup already performed, and whether delay or cancellation was caused by the client, a third party, or TMM Trading. No refund is owed unless TMM Trading expressly confirms it in writing.

10. Third-Party Costs

Fees paid to or committed for third-party providers are non-refundable unless that third party separately issues a refund. This may include hosting, domains, plugins, fonts, APIs, app store fees, SaaS tools, cloud costs, stock assets, developer tools, communication tools, or external vendor services purchased or reserved in connection with the project.

11. Approved Deliverables

Once the client has approved a deliverable, stage output, concept direction, or deployment-ready build, the related charges are final and non-refundable. Further changes after approval are handled through revision rounds or change requests, not through refund claims.

12. No Refund for Subjective Preference Alone

Because custom digital projects involve strategic and iterative work, minor variations in subjective preference do not automatically constitute non-performance. Where the work substantially follows the approved direction, scope, and agreed materials, dissatisfaction based solely on preference, team opinion changes, or internal business shifts does not create an entitlement to a refund.

13. Chargebacks

Clients agree to contact TMM Trading first to attempt to resolve any billing concern in good faith before initiating a payment dispute or chargeback. Improper chargebacks on valid invoices may be treated as a breach of the service relationship and may result in suspension of access to project files, staging materials, source materials, or ongoing support.

14. Policy Updates

TMM Trading may revise this Refund Policy from time to time to reflect operational or legal changes. The revised version becomes effective when posted on the website unless otherwise stated.

15. Contact Information

Questions relating to billing, cancellations, or refund treatment may be directed using the contact details below.